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Client Services
Master the techniques, processes and standards by which law firms' professional staff serve the lawyers in the firm and the clients of the firm.
COMPETENCY
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Client Services (24)
Internal Client Communications and Feedback (9)
External Client Communications and Feedback (17)
Project Management (5)
Process Improvement (9)
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How Client Service Impacts Almost Everything
By Felicity Aston, Steve Boutwell, Liz Lockett
October 29, 2021 |
17-minute episode
Client Services
Internal Client Communications and Feedback
External Client Communications and Feedback
Project Management
Content Type
Podcast
Additional Options
Content Level: Essential
Communications
How to Manage the CIO-CMO Relationship
By Abhijat Saraswat
October 28, 2021 |
7-minute read
Client Services
Project Management
Content Type
Article
Additional Options
Content Level: Essential
Marketing Management & Leadership
Infographic: A Closer Look at Client Journey Maps
By Jennifer Cygan
October 26, 2021 |
5-minute read
Client Services
Project Management
Process Improvement
Content Type
Infographic
Additional Options
Content Level: Essential
Communications
Handling Clients’ COVID Concerns: Tips for Meetings and Events in the Next Normal
By Natasha Tucker
October 22, 2021 |
3-minute read
Client Services
Project Management
Content Type
Article
Additional Options
Content Level: Essential
Communications
Client Feedback Is a Firmwide Sport
By Tara Weintritt
October 15, 2021 |
5-minute read
Client Services
Internal Client Communications and Feedback
External Client Communications and Feedback
Content Type
Article
Additional Options
Content Level: Essential
Communications
Elevating Client Experience in a Post-Pandemic World
By Debra Baker, Amber Bollman, Simone Hughes
October 05, 2021 |
32-minute episode
Client Services
Process Improvement
Content Type
Podcast
Additional Options
Content Level: Essential
Marketing Management & Leadership
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