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Client Services
Master the techniques, processes and standards by which law firms' professional staff serve the lawyers in the firm and the clients of the firm.
COMPETENCY
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Client Services (25)
Internal Client Communications and Feedback (10)
External Client Communications and Feedback (18)
Project Management (6)
Process Improvement (9)
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Lessons Learned From In-House Counsel
By Heather McCullough, Nat Slavin
February 10, 2022 |
26-minute episode
Client Services
Internal Client Communications and Feedback
External Client Communications and Feedback
Project Management
Content Type
Podcast
Communications
How Client Service Impacts Almost Everything
By Felicity Aston, Steve Boutwell, Liz Lockett
October 29, 2021 |
17-minute episode
Client Services
Internal Client Communications and Feedback
External Client Communications and Feedback
Project Management
Content Type
Podcast
Additional Options
Content Level: Essential
Communications
How to Manage the CIO-CMO Relationship
By Abhijat Saraswat
October 28, 2021 |
7-minute read
Client Services
Project Management
Content Type
Article
Additional Options
Content Level: Essential
Marketing Management & Leadership
Infographic: A Closer Look at Client Journey Maps
By Jennifer Cygan
October 26, 2021 |
5-minute read
Client Services
Project Management
Process Improvement
Content Type
Infographic
Additional Options
Content Level: Essential
Communications
Handling Clients’ COVID Concerns: Tips for Meetings and Events in the Next Normal
By Natasha Tucker
October 22, 2021 |
3-minute read
Client Services
Project Management
Content Type
Article
Additional Options
Content Level: Essential
Communications
Client Feedback Is a Firmwide Sport
By Tara Weintritt
October 15, 2021 |
5-minute read
Client Services
Internal Client Communications and Feedback
External Client Communications and Feedback
Content Type
Article
Additional Options
Content Level: Essential
Communications
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