Powered by the
Legal Marketing Association
Spotlight
Focus
Content by Topic
Business Development
Business of Law
Client Services
Communications
Marketing Management and Leadership
Technology Management
Podcast
Contribute
Search
Client Services
Master the techniques, processes and standards by which law firms' professional staff serve the lawyers in the firm and the clients of the firm.
COMPETENCY
Expand/Collapse
Client Services (21)
Internal Client Communications and Feedback (8)
External Client Communications and Feedback (16)
Project Management (2)
Process Improvement (8)
Advanced
Filters
Handling Clients’ COVID Concerns: Tips for Meetings and Events in the Next Normal
By Natasha Tucker
October 22, 2021 |
3-minute read
Client Services
Project Management
Content Type
Article
Additional Options
Content Level: Essential
Communications
Client Feedback Is a Firmwide Sport
By Tara Weintritt
October 15, 2021 |
5-minute read
Client Services
Internal Client Communications and Feedback
External Client Communications and Feedback
Content Type
Article
Additional Options
Content Level: Essential
Communications
Elevating Client Experience in a Post-Pandemic World
By Debra Baker, Amber Bollman, Simone Hughes
October 05, 2021 |
32-minute episode
Client Services
Process Improvement
Content Type
Podcast
Additional Options
Content Level: Essential
Marketing Management & Leadership
The Tenets of a Successful Key Client Program
By Christie Cáceres, Kathy Gilles
September 30, 2021 |
5-minute read
Client Services
External Client Communications and Feedback
Content Type
Article
Additional Options
Content Level: Essential
Communications
Collaborative Planning With Clients: Ideas From General Counsel
By Amber Bollman, Tom Helm
September 24, 2021 |
6-minute read
Client Services
External Client Communications and Feedback
Content Type
Article
Additional Options
Content Level: Essential
Communications
5 Tips to Deliver Exceptional Client Service
By Natasha Tucker
September 16, 2021 |
4-minute read
Client Services
External Client Communications and Feedback
Communications
Load next 6 article(s) (15 left)
Loading...
Learn More
Adrian Lurssen
JD Supra
Use Reader Data to Get Results
Additional educational offerings and events
Search