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Client Services
Master the techniques, processes and standards by which law firms' professional staff serve the lawyers in the firm and the clients of the firm.
COMPETENCY
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Client Services (47)
Internal Client Communications and Feedback (13)
External Client Communications and Feedback (26)
Project Management (13)
Process Improvement (14)
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Collaborate to Elevate: Enhancing Client Service Through Cross-Firm Relationships
By Rebecca Hnatowski, Sophie Curdts Mohrmann, Debbie Leitner, Rachel Shields Williams
October 24, 2024 |
35-minute episode
Client Services
Process Improvement
Content Type
Podcast
Content Level: Essential
Marketing Management and Leadership
Beneath the Service: What Law Firm Clients Really Buy
By Sergei N. Freiman
October 15, 2024 |
9-minute read
Client Services
Project Management
Process Improvement
Business of Law
Maximizing Potential: A Client-Centric Approach for Relationship Growth
By Rebecca Edwards Hnatowski
September 19, 2024 |
5-minute read
Client Services
Process Improvement
Business of Law
Research for Free: A Treasure Trove of Open Access Research Tools for Better Client Relationships
By Jennifer Claunch-Meyers
September 05, 2024 |
6-minute read
Client Services
Business Development
7 Client Facts That May Surprise You — And How to Leverage Them to Deliver Superior Client Service
By Michael B. Rynowecer
November 02, 2023 |
2-minute read
Client Services
External Client Communications and Feedback
Content Type
Infographic
Business of Law
Engaging Consistently to Understand Evolving Client Service Needs
By Maura Connell Brandt
October 31, 2023 |
4-minute read
Client Services
External Client Communications and Feedback
Content Type
Article
Business Development
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