Client Services

Client Services
Master the techniques, processes and standards by which law firms' professional staff serve the lawyers in the firm and the clients of the firm.

COMPETENCY

Expand/CollapseClient Services (39)
- Internal Client Communications and Feedback (13)
- External Client Communications and Feedback (23)
- Project Management (12)
- Process Improvement (11)

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How to Identify and Fire Unprofitable Clients

By Sergei N. Freiman

September 07, 2023 | 9-minute read

Profitability and PricingClient ServicesExternal Client Communications and FeedbackContent TypeArticle

Business of Law

Applying Strategic Jiu-Jitsu to Achieve Greater Collaboration

By Julie Wall Khoury, Dave Southern

May 11, 2023 | 26-minute episode

Client ServicesInternal Client Communications and FeedbackExternal Client Communications and FeedbackContent TypePodcastAdditional OptionsContent Level: Essential

Business Development

Legal Marketing: Advancing Inclusion Through Storytelling

By Vivian Luiz Coco, Michelle Turner

May 04, 2023 | 21-minute episode

External Client Communications and FeedbackCommunicationsReputation ManagementMedia Relations/PRContent TypePodcastAdditional OptionsContent Level: Essential

Client Services