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Client Services
Master the techniques, processes and standards by which law firms' professional staff serve the lawyers in the firm and the clients of the firm.
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Client Services (39)
Internal Client Communications and Feedback (13)
External Client Communications and Feedback (23)
Project Management (12)
Process Improvement (11)
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How to Identify and Fire Unprofitable Clients
By Sergei N. Freiman
September 07, 2023 |
9-minute read
Profitability and Pricing
Client Services
External Client Communications and Feedback
Content Type
Article
Business of Law
Applying Strategic Jiu-Jitsu to Achieve Greater Collaboration
By Julie Wall Khoury, Dave Southern
May 11, 2023 |
26-minute episode
Client Services
Internal Client Communications and Feedback
External Client Communications and Feedback
Content Type
Podcast
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Content Level: Essential
Business Development
Legal Marketing: Advancing Inclusion Through Storytelling
By Vivian Luiz Coco, Michelle Turner
May 04, 2023 |
21-minute episode
External Client Communications and Feedback
Communications
Reputation Management
Media Relations/PR
Content Type
Podcast
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Content Level: Essential
Client Services
99 Problems but DE&I Shouldn't Be One
By Terra Davis, Lia Dorsey
December 15, 2022 |
39-minute episode
Client Services
Content Type
Podcast
Client Services
Approaching and Applying Client Service
By Aubrey Hecker, Reginald Trueblood, Mollie Wilner
November 11, 2022 |
13-minute read
Client Services
Process Improvement
Content Type
Article
Communications
5 Ways to Drive Efficient Planning When Working With Lawyers
By Monica Kriegel
November 09, 2022 |
4-minute read
Client Services
Project Management
Content Type
Article
Marketing Management & Leadership
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