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The Client Feedback Gap: Why Satisfied Clients Leave and Lukewarm Ones Stay
 
The Client Feedback Gap: Why Satisfied Clients Leave and Lukewarm Ones Stay
By Steven Lewis
September 28, 2026 | 6-minute read
Client ServicesInternal Client Communications and FeedbackExternal Client Communications and Feedback
Technology Management
People, Process, Platform: What Actually Drives Legal MarTech Adoption
 
People, Process, Platform: What Actually Drives Legal MarTech Adoption
By Mike Vallebuona, Raquel Lewis
September 17, 2026 | 30-minute episode
Marketing Management and LeadershipDepartment Management and MotivationChange ManagementProject and Program ManagementCommunications Software and PlatformsPodcast
Technology Management
A Playbook for Modern Client Service: Where Data and AI Drive Impact
 
A Playbook for Modern Client Service: Where Data and AI Drive Impact
By Paul S. Grabowski
September 09, 2026 | 5-minute read
Competitive IntelligenceClient ServicesInternal Client Communications and FeedbackExternal Client Communications and FeedbackProcess ImprovementProposal and Pitch Development
Business Development
What Is an MSO and Why Does It Matter?
 
What Is an MSO and Why Does It Matter?
By Suzanne Donnels
September 03, 2026 | 8-minute read
Business of LawBusiness Structures and TrendsProfitability and PricingFinancial Management and MeasurementBudgetingProject and Program Management
Marketing Management and Leadership
Measuring What Matters: KPIs for Strategic Key Account Management
 
Measuring What Matters: KPIs for Strategic Key Account Management
By Jacqueline Burns
September 01, 2026 | 6-minute read
Client FeedbackFirm and Practice Strategy and PlanningFinancial Management and MeasurementClient ServicesInternal Client Communications and FeedbackExternal Client Communications and FeedbackCustomer Relationship Management (CRM)
Business Development
Leading from the Middle: Takeaways from the LMA Second Chair Roundtable
 
Leading from the Middle: Takeaways from the LMA Second Chair Roundtable
By LMA International
August 27, 2026 | 5-minute read
Marketing Management and LeadershipFirm Organizational Structure and DynamicsDepartment Management and MotivationArticle
Business of Law