Making the Case for Client Value Teams
By Amber Bollman, Julie Henson, Allison Nussbaum
September 02, 2022 | 34-minute episode
Client Services Project Management Content Type Podcast Additional Options Content Level: Essential
Series: SIG Share-Out
With client expectations shifting and a want for law firm partners to manage the client relationship, it’s wise for firms to consider building a client value team. Julie Henson (Taft) and Allison Nussbaum (Pitchly) join Amber Bollman (Barns & Thornburg) to discuss what sets the stage for a successful client value team and how firms can deliver more client-centered service through them.
Amber Bollman, Director of Key Client Services, Barnes & Thornburg LLP (Host)
Julie Henson, Chief Client Officer, Taft
Allison Nussbaum, Vice President of Client Value, Pitchly
The LMA SIG Share-Out series spotlights episodes from one or more of LMA’s 10 Shared Interest Groups. This series features best practices, education and more on the hottest topics in legal marketing.
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