Infographic: The Role of Knowledge Management in Legal Tech

Infographic: The Role of Knowledge Management in Legal Tech

By Toshiko Bolton Nelson
June 03, 2021 | 2 minutes
Technology Management Communications Software and Platforms Customer Relationship Management (CRM) Content Type Infographic
Client Services
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In past years, a trend was seen regarding the growth of knowledge management in law firms and its role in technology management. When the pandemic hit, there was a major uptick in that progress, as firms shifted to working remotely and utilized technology to keep the wheels turning. The International Legal Technology Association’s (ILTA’s) 2020 Knowledge Management Survey notes that knowledge management (KM) departments played a significant role in implementing and ongoing maintenance.


Further Reading

For more insights, be sure to download the ILTA white paper, "Knowledge Management and Marketing Technology." A special thanks to ILTA for granting permission to share this report.

Toshiko Bolton Nelson
McNees Wallace & Nurick LLC

Toshiko Bolton Nelson is the media/communications coordinator at McNees Wallace & Nurick LLC.  She strategically works to expand the firm’s profile and supports business development efforts through content, social media and video marketing and media relations. Additionally, she assists in the development and delivery of internal messaging and training.