How Client Service Impacts Almost Everything

Felicity Aston leads the business development and marketing function at Field Law, helping the firm grow its brand, attract new clients and offer incredible client experiences. Before joining the firm, Aston worked at a marketing agency in a client management role. Born and raised in the United Kingdom, Aston held business development roles at Ernst & Young and Grant Thornton LLP working in account management and pursuits before moving to Canada.

Steve Boutwell, a former CMO turned COO at Kean Miller, is responsible for a range of strategic functions, including providing counsel to management, leadership and attorneys. His role touches talent acquisition, technology, training, business development, pricing, process improvement, practice groups, competitive intelligence, logistics, diversity and community relations. Boutwell has served in BD roles at Dallas-based Hughes & Luce (now KL Gates) and Bradley LLP. He has also held sales, management and publishing roles for Texas Lawyer (a division of ALM) in Dallas, Austin and Houston.

Liz Lockett has more than 20 years of experience at law firms across the globe and is well versed in the development and implementation of strategic plans, effectively managing budgets, facilitating cross-selling among practice groups, and increasing productivity and ROI. She has established numerous client team and feedback programs with an emphasis on ensuring exceptional client service as well as retaining and growing business from current clients and prospects.