Elevating Client Experience in a Post-Pandemic World
By Debra Baker, Amber Bollman, Simone Hughes
October 05, 2021 | 32-minute episode
Client Services Process Improvement Content Type Podcast Additional Options Content Level: Essential
Series Name: LMA SIG Share-Out
As the world emerges from the pandemic, it’s now more important than ever before for law firms to reevaluate how they create value for clients. In this episode of the LMA SIG Share-Out series, Debra Baker (GrowthPlay), Amber Bollman (Barnes & Thornburg, LMA Client Value SIG co-chair) and Simone Hughes (Gowling WLG) discuss client experience and what it looks like in a law firm environment.
Debra Baker, Managing Director, GrowthPlay
Amber Bollman, Director of Client Service Initiatives, Barnes & Thornburg LLP, LMA Client Value SIG Co-Chair (Moderator)
Simone Hughes, Director of Business Development & Marketing, Gowling WLG
Join the LMA Client Value SIG as they explore the hallmarks of high-value client service in the related webinar “Elevating Client Experience in a Post-Pandemic World.”
The LMA SIG Share-Out series spotlights episodes from one or more of LMA’s 10 Shared Interest Groups. This series features best practices, education and more on the hottest topics in legal marketing.