7 Client Facts That May Surprise You — And How to Leverage Them to Deliver Superior Client Service
By Michael B. Rynowecer
November 02, 2023 | 2-minute read
Client Services External Client Communications and Feedback Content Type Infographic
As we emerge from one of the busiest times for law firms — and the highest turnover in recent history — firms are emphasizing the client experience to differentiate themselves. But the facts below present obstacles to sustained growth. Here’s how to use this knowledge to drive outsized success.