7 Client Facts That May Surprise You — And How to Leverage Them to Deliver Superior Client Service

By Michael B. Rynowecer
November 02, 2023 | 2-minute read

Client Services External Client Communications and Feedback Content Type Infographic

Business of Law

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As we emerge from one of the busiest times for law firms — and the highest turnover in recent history — firms are emphasizing the client experience to differentiate themselves. But the facts below present obstacles to sustained growth. Here’s how to use this knowledge to drive outsized success.

Michael B. Rynowecer
BTI Consulting Group

Michael B. Rynowecer, aka The MAD Clientist, is president of the BTI Consulting Group (Wellesley, Massachusetts). Rynowecer directs the longest-running surveyor corporate counsel in the world. He uses this insight to advise law firms on business development, client service and revenue-related initiatives. He is also a two-time Amazon Best Selling Author and a fixture in the business press.