7 Client Facts That May Surprise You — And How to Leverage Them to Deliver Superior Client Service

By Michael B. Rynowecer
November 02, 2023 | 2-minute read

Client Services External Client Communications and Feedback Content Type Infographic

Business of Law

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As we emerge from one of the busiest times for law firms — and the highest turnover in recent history — firms are emphasizing the client experience to differentiate themselves. But the facts below present obstacles to sustained growth. Here’s how to use this knowledge to drive outsized success.

7-Client-Facts-That-May-Surprise-You-—-And-How-to-Leverage-Them-to-Deliver-Superior-Client-Service

Michael B. Rynowecer
BTI Consulting Group

Michael B. Rynowecer, aka The MAD Clientist, is president of the BTI Consulting Group (Wellesley, Massachusetts). Rynowecer directs the longest-running surveyor corporate counsel in the world. He uses this insight to advise law firms on business development, client service and revenue-related initiatives. He is also a two-time Amazon Best Selling Author and a fixture in the business press.